In the company's organizational structure, the boss made a far - reaching decision. He split the company's quality management into two parts and established two departments. One is the Quality Assurance Department, which is firmly held in the boss's own hands and managed by him personally. The other is the Quality Inspection Department where we work, which is placed under the jurisdiction of the manufacturing system.
Such a division seems to be a reasonable division of labor, but in fact, it has buried hidden dangers within the company. The executive power of the Quality Inspection Department in the company has been deteriorating. The manufacturing system has its own core task, which is to produce products. Naturally, it does not attach as much importance to quality inspection work as the Quality Assurance Department directly managed by the boss. This results in the Quality Inspection Department often facing the dilemma of insufficient resources and support when carrying out its work.
In contrast, in the Quality Assurance Department, those people seem to have become the "big shots" in the company. Under the guise of "supervising and implementing", they rarely actually carry out their real work. Once a problem occurs, the first thing they think about is not how to solve it, but to shift the responsibility to the Quality Inspection Department. This kind of "blame - shifting" behavior has suddenly increased the difficulty of the work in the Quality Inspection Department.
When quality problems occur outside the company, this unreasonable phenomenon becomes even more prominent. Everyone points the finger at the Quality Inspection Department, asking what on earth we have done. In fact, however, the Quality Inspection Department is often restricted by various factors and simply unable to fully control the situation.
In terms of document processes, the work of the Quality Inspection Department has also been greatly restricted. When we want to formulate a document process such as a standard specification, it must be reviewed by the Quality Assurance Department. The people in the Quality Assurance Department, relying on their relationship with the boss, have great power. They always adopt a superior attitude and dictate to our work, saying this won't work and that won't work. We can only make revisions according to their wishes; otherwise, the documents won't be issued. This has greatly reduced our work efficiency. In many cases, in order to meet their requirements, we have to spend a great deal of time and energy making some unnecessary revisions.
Pity the brothers in our Quality Inspection Department. They have to "fight" in the company every day. On the one hand, they need to coordinate work with the Production Department. Since the Production Department pursues output and efficiency while our Quality Inspection Department has to ensure product quality, there are certain conflicts between the goals of the two sides, so there are often frictions. On the other hand, they also have to deal with the unreasonable demands of those "big shots" in the Quality Assurance Department. Everyone has the intention of thinking about the company and wants to do their jobs well. However, in such an environment, it's extremely difficult to make progress. It's really exhausting!