Personal relationships take precedence over institutional rules

• The quality and manufacturing dilemmas of state-owned enterprises: The helpless struggle of quality control personnel to uphold the bottom line under the influence of personal connections and power

  This article tells that after the company's functional adjustment, assigning process inspection to the manufacturing department has led to many problems...
  Process inspection classificationQuality system maintenance

• The new manager encounters a "troublemaker" employee upon taking office, and the general manager's "personal feelings" undermine the company's management.

  Chen Qiang refused to follow the arrangements, missed inspections and made misjudgments...
  Internal instrument calibration laboratoryCustomer complaint rate