Quality control provides an intelligent analysis of the dispute between "Brother Li Gang" and "Roaring Brother"
On the grand stage of production and manufacturing, production, engineering, and quality control are like a solid iron triangle, each with an indispensable mission. The relationship among these three is like a complex ball of threads. Seemingly intertwined and closely connected, in fact, in daily work, they often argue continuously due to differences in viewpoints and interests, just like an endless debate.
Once, during the daily strict spot - checks, the quality control department keenly noticed that there were obvious defects in the appearance of a product. This problem was like a stone thrown into a calm lake, instantly disrupting the tranquility of the production process. The quality control department took immediate action and summoned the heads of the production department and the engineering department at the first moment, hoping to jointly discuss an effective solution.
The person in charge of the production department is a relative of the boss. He has a special status in the company and has a strong and decisive way of doing things, just like a majestic lion. Everyone privately calls him "Brother Li Gang". On the other hand, the person in charge of the engineering department has a fiery temper. Once he encounters a problem, he gets emotional and his voice is as loud as thunder, like a roaring bull. Therefore, everyone jokingly calls him "Roaring Brother". When these two "big brothers" with very different personalities meet, a fierce "war" ignites instantly.
The production department insists that the root cause of the poor product appearance lies in the defects in the engineering mold design. This congenital problem leaves the production department helpless during the machine adjustment process. Even if they try their best, they cannot fundamentally improve the product appearance. On the contrary, the engineering department contends that this is entirely due to the improper machine adjustment operation of the production department and has nothing to do with the mold design. Both sides stick to their own views and refuse to give in, just like two soldiers defending their positions, neither willing to compromise easily. For a moment, the meeting room was filled with the smell of gunpowder, with arguments rising and falling one after another, and the problem reached a deadlock.
When "Brother Li Gang" and "Roaring Brother" stormed up to the quality control boss, they were like two out-of-control engines, constantly venting their dissatisfaction and grievances. Each thought they were an innocent victim and firmly believed their own views were correct. The quality control boss was dizzy from the sudden commotion, as if caught in a chaotic storm, and didn't know what to do for a moment. If he helped "Brother Li Gang", he was afraid of offending "Roaring Brother" and getting caught in endless entanglement. If he helped "Roaring Brother", he didn't dare to easily offend the boss's own relative. What on earth could he do?
The quality control supervisor is truly an experienced veteran. He knows very well that at this moment, he must first calm down these two "powder kegs", otherwise this argument will never end. So, with a smile on his face and in a calm tone, he said, "Two elder brothers, calm down first. Sit down and talk slowly." This sentence was like a timely rain, extinguishing the anger in the two men's hearts. Although they were reluctant, in order to seek support, they still reluctantly sat down and quietly listened to what the quality control supervisor had to say.
The head of quality control cleared his throat and solemnly stated his opinion: "The problem of poor appearance of this product is very obvious, which has seriously affected the product quality and the company's image. It must be solved as soon as possible." Hearing this, "Brother Li Gang" and "Roaring Brother" both nodded, indicating their agreement. Then, the head of quality control said earnestly, "Everyone's starting point is to solve the problem, and everyone wants to figure out whose responsibility it is. I believe no one wants to make a big deal out of this." The two nodded again, showing their consent. Finally, the head of quality control seriously declared, "After we get the result, no matter whose responsibility it is, don't cause any more trouble. We'll just focus on the matter itself and it's good as long as the problem is solved." Hearing this, both of them nodded in approval. The head of quality control felt secretly pleased, thinking that there was a turn for the better.
To solve the problem fairly and objectively, the head of the quality control department put forward a clever suggestion: to set up a special task force composed of technical personnel. This task force consists of three people: a QE from the quality control department, a technician from the production department, and an engineer from the engineering department. They are all top - notch talents in the company with excellent skills and rich experience. The task force will adopt a three - vote decision - making system. By searching for the causes on - site, analyzing the problems, and formulating countermeasures, they will finally reach a fair conclusion. After some thought, "Brother Li Gang" and "Brother Roaring" thought this plan was fair and reasonable, so they both agreed.
After receiving the task, the problem-solving team immediately launched into intense and orderly work. They went deep into the production site and conducted a comprehensive and meticulous inspection and analysis of the molds, machines, and products, not letting go of any details. After repeated tests and demonstrations, they finally found the root cause of the problem. In the crucial voting session, after careful consideration, QE cast the decisive vote for the engineering department. Finally, with a result of 2:1, it was determined that the engineering department won. It turned out that the problem lay in the unreasonable setting of machine parameters by the production department when adjusting the machines. As long as the machine parameters are readjusted, the product appearance can return to normal.
After learning the result, "Roaring Guy" wasn't willing to let it go. He was about to take the opportunity to scold "Brother Li Gang" a few words. Fortunately, the head of the quality control department timely reminded him of their previous agreement, and only then did "Roaring Guy" shut up. Seizing the opportunity, the head of the quality control department demanded that the engineering department re - formulate the operation guidelines, clearly define the setting standards and operating specifications for machine parameters to prevent similar problems from happening again. Both the production department and the engineering department approved this requirement and had nothing to say.
This time, the quality control department successfully played the role of a referee. With proper mediation and timely handling, it not only solved the immediate problems but also provided valuable ideas for the subsequent solutions to such problems. The relationship among the iron triangle of production, engineering, and quality control was further consolidated and maintained during this incident. Moreover, the established three - person research group played an important role. It was like a sharp sword that could quickly cut through various problems in the production process and promptly resolve abnormal production issues. From then on, the three - person research group became an important force for the company to solve production problems, escorting the company's stable development.
In the work of quality control, similar scenarios are not uncommon. Every mediation and handling is a test of the wisdom and ability of quality control personnel. And this experience is not only full of fun but also highly valuable for reference. It is hoped that by sharing this story, it can bring some inspiration and help to more colleagues engaged in quality control work.